Shipping & Returns

We offer fast international shipping. We are committed to your complete satisfaction. If you are not satisfied with our products, we will be happy to accept a return.

Unwashed, unworn, or faulty products purchased from our online store may be returned for refund or exchanged within 30 days of the date of purchase.

 

Shipping times

All orders ship directly from Switzerland. Please allow 1-2 working days for processing the order.

Shipping to:

Switzerland: 1 day

Europe: 2-3 days

USA: 3-7 days

Canada: 3-7 days

Australia: 6-10 days

Brazil: 10-20 days

Others: 3-7 days

 

Returns

All products can be returned within 30 days of the date of purchase.

To be eligible for a return, your item must be unused and in the same condition that you recieved it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Email info@twerkzone.ch and note "Returns" along with your order number in the subject line and the reason for the return.

Once we recieve the item, it will be inspected.

Your refund will be processed, and you will recieve a store gift card for the refunded amount. Shipping and handling charges are non-refundable.

We do not cover the shipping costs of returns, you will be responsible for the return postage. We recommend that you add tracking and insurance when sending items to us for your own protection, as we can not be responsible for lost shipments. Shipping and handling charges are non-refundable.